At BBQ Express, guest satisfaction is our priority. If you are unhappy with your order, please contact the outlet directly or reach out to us within 24 hours of your order.
Refunds or replacements for orders placed through delivery partners (Swiggy, Zomato, etc.) are subject to those platforms' refund policies.
For dine-in or direct orders, refunds are evaluated on a case-by-case basis and, where approved, are processed within 5–7 business days to the original mode of payment.